If the short error message was not enough to find a solution and resolve the issue, search for key words «error» and «failed» in the full log which can be accessed by any of the listed methods:.

If you do not want to troubleshoot, but are OK with repeating the procedure of configuring the backup task and running a full backup again, you can try a clean reinstall and start over with a new backup task. Create a new empty folder in the backup destination for storing the backups local backup or create a new backup task backup to Cloud.

Delete the old backup to make room for the new backup. While that does not help always, it still can save you time and efforts on troubleshooting a number of backup failures, especially undocumented. Backup error message For causes and solutions please see the entire cells to the right. Solutions: apply solutions in the order they are listed.

Check if the issue is resolved after each. Cannot access backup file. Please ensure that you entered the correct credentials for the network share. Your subscription has expired. Please update your subscription to be able to perform the selected operation. Skip to main content. Last update: To see the short error message do either of the following: Click on the red cross or the pause icon in the center of backup task screen.

When launched, it automatically loads and displays a formatted log of the latest backup attempt, where you can find the error message and look it up here. Common backup errors, causes and solutions Backup error message For causes and solutions please see the entire cells to the right. Possible causes Solutions: apply solutions in the order they are listed.

The backup location was not found on the destination drive The device, where backups are physically stored, is powered off, not connected, hung up or does not provide access to the directory with backups due to any other reason Multiple drives are used either for storing backups, or as backup source, within a single backup task.

TIBs in Windows Explorer? Now the old paths to. TIBs, remembered by the program previously, point nowhere and the software is unable to access the files required to continue a backup set. The trial period is restricted to 30 days and to be only one-time per major version of Acronis True Image in the given operating system.

Renewed subscription license was activated to a different email address, leaving the original account without a license. Software entered trial mode, which then ended. The regular license check failed and the software transitioned into trial mode, which then ended Renewed subscription license or a new perpetual license could not be activated due to any other reason, the software entered trial mode, which then ended System date and time changed as a result of system recovery, clone or any other way Issue with the license cache on the current computer Check the major version of installed Acronis software e.

TIB files Automatic cleanup rules are misconfigured Earlier backup versions were not deleted due to any reason The disk where backups are stored, became filled with not Acronis files NAS: the limit quota for the NAS user account, indicated during backup setup, has been reached.

Acronis has no influence on it. The NAS user account is completely unrelated to Acronis account and is set exclusively through the NAS management panel External drive, where backups are saved, has quotas enabled for different Windows users.

TIBs from the destination disk. Earlier backups are deleted by chains. Deletion of any backup version is postponed until all the chain is subject to deletion. This might happen in scenarios of multiple Acronis products installation, re-installation and uninstallation, because the core Acronis drivers are shared among products.

Edit backup task, click on the backup source on the left side of the window and re-select what to back up. Delete the backup task that fails and create a new one Uninstall Acronis product, reboot the computer and install it again If multiple Acronis products are installed: uninstall all of them, run the Cleanup tool , reboot the computer and install Acronis True Image anew. If a NAS is involved and there are other machines that have access to the NAS, close such programs on those computers too Close all other software before starting the backup, including data synchronization, copying, backup, cataloging, search and indexing Disable antivirus and other security software anti-malware etc.

Backup source or destination contains NTFS reparse points. Find which folder or folder exactly cannot be accessed. If the operation fails — attempt deleting it.

Access to the file is denied Failed to enumerate directory 0x The media is write protected The file is read-only Error occurred while reading the file Cannot access backup file. Faulty disks need to be replaced with new to avoid data loss: Free CrystalDiskInfo instantly reads the disk health status as reported by the disk itself and displays it as Good, Caution or Bad. It is the quickest way to identify a disk hardware failure. If it succeeds, or if you need space for new backup, delete the original backup FES request failed SSL connection has failed Failed to renew certificate, reason is “certificate expired” Bad certificate request The server rejected the renewed certificate The remote server returned error Failed to lock the file Read error or data content is corrupted Local backups: possible issue with the connection to the backup storage device or an issue with the storage device itself Local backups: backup archive file was created incorrectly needs to be recreated Local and Cloud backups: the main body part of the backup could have been written incorrectly from the beginning, or there was an unsuccessful attempt to update the backup afterwards.

The backup is damaged at present and is not readable. Either the stream is corrupted or the archive options are incorrect. Then sign in back using the current credentials. Unable to initialize snapshot manager library The activity has failed due to a restart of the service Your subscription has expired.

Owners of one-time purchase licenses: perpetual license was not activated Subscription license owners: subscription has expired and requires renewal Subscription license owners: you may be asked whether you want to add more Cloud storage space or extend the duration of the subscription with the current Cloud storage quota If you used different email addresses in Acronis program check Account tab and when purchasing new or renewing existing license check emails from Acronis and online stores , please move the new license to the account that is displayed under Account tab.

Backup failed Operation failed Read error Write error Error occurred while writing the file Canceled. Was this article helpful? The backup location was not found on the destination drive.

The device, where backups are physically stored, is powered off, not connected, hung up or does not provide access to the directory with backups due to any other reason Multiple drives are used either for storing backups, or as backup source, within a single backup task. This is not the last volume of the backup archive. Reconnect external disk: Safe eject the drive If it has an external power source — disconnect it, wait 10 seconds, and re-connect it Re-connect the disk to a different port on the computer NAS devices: reboot the NAS Reboot the computer.

The trial version of Acronis True Image has expired. Trial mode was already used once. The regular license check failed and the software transitioned into trial mode, which then ended Renewed subscription license or a new perpetual license could not be activated due to any other reason, the software entered trial mode, which then ended System date and time changed as a result of system recovery, clone or any other way Issue with the license cache on the current computer.

Check the major version of installed Acronis software e. Running out of space on the disk where backups are stored: Automatic backup cleanup does not apply to backup versions that are not visible in Acronis True Image interface. Check that other software is not filling the disk space where you save the backups. Backup versions occupy too much disk space in the Cloud. Cannot find the files or folders selected for the backup.

Cannot find the partition selected for the backup. NAS is turned off, disconnected or stopped serving file shares Issue with the DNS service on the router DNS name or IP-address of the NAS has changed Router stopped working properly, causing issues with local network Backup source, destination or both computers are configured to turn off their network adapters to save power.

Verify that the NAS is turned on and is accessible through Windows Explorer: try copying a file from backup source to the backup destination using Windows Explorer. A particular file or folder in the backup source is corrupted and cannot be accessed and opened by any software, not only Acronis Issue with the file system.

Bad blocks or other errors on the source disk Any other issue with the hardware Damaged file system. Connection to Acronis servers is interrupted or completely blocked by a firewall, hosts file settings or a third-party software The software was unable to update the certificate file that is used as a key in establishing secure connection to Acronis servers due to any reason Issue with a particular backup that was damaged and needs to be recreated.

If it succeeds, or if you need space for new backup, delete the original backup. Failed to renew certificate, reason is “certificate expired”. Local backups: possible issue with the connection to the backup storage device or an issue with the storage device itself Local backups: backup archive file was created incorrectly needs to be recreated Local and Cloud backups: the main body part of the backup could have been written incorrectly from the beginning, or there was an unsuccessful attempt to update the backup afterwards.

Such backup is also called “corrupted”. Error while checking the metadata integrity of points in time PITs in the archive. Invalid internal API usage. Read error or metadata content is corrupted.

Wrong email or password for Acronis account Have you changed your Acronis account password? Acronis account email or password were changed, but not updated in the program.

The activity has failed due to a restart of the service. Owners of one-time purchase licenses: perpetual license was not activated Subscription license owners: subscription has expired and requires renewal Subscription license owners: you may be asked whether you want to add more Cloud storage space or extend the duration of the subscription with the current Cloud storage quota.

If you used different email addresses in Acronis program check Account tab and when purchasing new or renewing existing license check emails from Acronis and online stores , please move the new license to the account that is displayed under Account tab.

It is used by backup software to keep the data in a consistent state in the backup Issue with VSS infrastructure, including VSS readers, writers, providers of third-party applications, installed on the computer No free space on the source disk Too high disk activity on the source disk Permissions issue with system partitions, files, folders or in the system registry.

A generic error message is shown.

Cannot find version | Acronis Forum

 
Nov 16,  · Install Acronis True Image as described here. Launch Acronis True Image and click the Tools icon on the left side-bar: Click Acronis Universal Restore: If the Acronis Universal Restore Media Builder is not installed yet, you will see the following screen with an option to download the Universal Restore tool. Click Download. Dec 10,  · I was able to double click on the backup that I wanted to restore a file but in version apparently that option does not work. When I try to add a file to recover I get the message Cannot Find Version 1. I am not sure what is happening but this is the second time a version of Acronis . Acronis true image free version download. System Utilities downloads – Acronis True Image by Acronis, LLC and many more programs are available for instant and free download.

Acronis true image 2017 cannot find version 1 free download

 
Jan 18,  · Yes, Acronis Acronis True Image allows you to clone your HDD to SSD. Before cloning: Make sure the target disk (SSD) has more free space than is occupied on you old disk (HDD), you won’t be able to clone if the data cannot fit to the new disk. Make sure the drive you want to . Oct 22,  · Acronis True Image is available as a free download on our software library. The program’s installer files are generally known as replace.me, replace.me, replace.me or replace.me etc. The actual developer of the program is Acronis. The most popular version among the program users is /5(1). Acronis true image free version download. System Utilities downloads – Acronis True Image by Acronis, LLC and many more programs are available for instant and free download.

Acronis True Image cannot detect volume 1 of | Acronis Forum – Applies to:

Thread needs solution. S C Poole. Posts: 1. Comments: 0. Steve Smith. Posts: Posts: 3. Comments: 3. Steve Smith. Posts: Comments: Products: Acronis True Image 9. Daniel Tweddell. Posts: 1. It is the only backup in the list. Every time the backup runs I get cannot find 2, cannot find 1, I browse to locate the files and it appears to continue to run but the verify never finishes.

I am about to uninstall the product, it is unusable as is. Note: The above assumes you are on a Windows computer using such as Windows What type of backup are you creating here? Where are you saving the backup to for the Destination? Like Steve, happy to try and help, but need more to go on. MVP LogViewer MVP Google Drive Cleanup Utility Cloning Correctly Clone vs Backup Community Tools Contact Support Product Documentation Common OEM Drivers. You may have moved or deleted it.

Please click Browse and specify its location, or ignore this message. Did you give the new backup task a new name and a new location on disk? If you had a previous backup task that used the same task name and or used the same destination location on disk this could cause the errors you see.

Using VSS Doctor. I removed the old backup and created a new one both with the same name. The location was different for 12 and 13 versions? How do I correct? I did not delete the backup and files, I just removed it. I copied the old files to a different directory, and created a new backup.

Ok, sorry to be pedantic here, but did you click on the option menu for the original task and take the delete option then choose to just remove the settings leaving the files behind? If so, this should have removed all references to that original backup task from the internal Acronis database. This assumes that you do not already have more than one task using the exact same name!

I right clicked on the backup, selected delete, selected remove, I have removed all of the backups from my ATI GUI except for the one that is currently there. I had a similar issue a few months ago where it turned out main memory had errors, but only TI was noticing, and producing invalid backups.

Intermittent hardware errors can be much harder to diagnose and detect, so tools like CHKDSK may not find them – this is especially so when you are backing up multiple partitions including hidden ones, as CHKDSK will only check those partitions with an assigned drive letter that you specify. Tools like SEATOOLS run against the whole disk drive, ignoring any partitioning the drive may have, so will pick up problems regardless of where they are located.

ATIH works in a similar way to the Seagate tool, in that it runs a a very low level in the OS and works at a sector level on the drive, so will encounter these hardware issues and trip over them if the error handling options do not allow the data to be accessed on retry.

It tends to be fairly memory intensive so will also expose any latent memory module issues that may not show under normal OS use. In a sense, Acronis can be a “heads up” for failing hardware for these reasons. Had you not seen the errors in Acronis, the disk may have chugged along for awhile, getting worse and worse and possibly corruping more and more data as it wore on.

If Seatools is throwing errors everytime, that’s just confirmation of what Acronis is already telling you. A failing disk can work for awhile, but for how long, who can say. And as it gets worse, there’s more likely to be data corruption, perhaps undetected by the OS as the corruption could be occurring in non OS locations.

Ultimately, just glad you found the issue and were able to confirm a problem with the disk in seatools as well. I appreciate both comments. I guess my only concern about Acronis is that it didn’t flag up the errors; it was only when I ran validate and that gave me an Acronis error message that I knew there was a problem of some kind, and then had to find out what it was. I guess I’ll have to validate much more frequently. Brian, Acronis or other similar backup applications will only find any errors with the drive or memory when actually doing the backup and thus touching lots of sectors across different partitions, and stressing memory components with the volume of data being transferred across the system bus, so it would be difficult to flag up these errors otherwise.

Glad to hear that you are going for hard disk sentinel which should give you more advanced warning of any potential serious issues on the drive s. Please be aware that validation does not touch any of the source data that was included in the backup image file – it is purely a mechanism for recalculating the checksum for the backup image file and comparing it with the value that is stored with the file – if all matches, then the image file passes validation, if not – then it suggests an error with the file.

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